Help Center
Find answers to common questions about using Rapchat
Forgot password or login email
If you're having trouble accessing your Rapchat account because you forgot your email or password, you can reset it by following these steps... If you forgot...
Account & SubscriptionsHow to cancel your Rapchat Gold Subscription
If you wish to unsubscribe or cancel your Rapchat subscription's auto-renewal, you can do so at any time by following the steps below. You will continue to...
Account & SubscriptionsHow to delete your Rapchat account
How to Delete Your Rapchat Account To ensure the security and privacy of our users, Rapchat provides an easy way to delete your account. Please follow the...
Account & SubscriptionsHow to Merge Rapchat Accounts
Important Notice Currently, Rapchat does not support merging accounts directly. However, you can manually transfer your songs from one account to another....
Account & SubscriptionsHow to request a refund for Rapchat subscription
If you are unsatisfied with your Rapchat subscription and wish to request a refund, follow the steps below depending on your device: For iOS Users: Contact...
Account & SubscriptionsHow to transfer your Rapchat Gold subscription to a different account?
If you wish to transfer your Rapchat Gold subscription to a different account, you can do so by following the restoring process. Here are the steps: Log in to...
Account & SubscriptionsHow to update billing information for your Rapchat subscription
If you need to update your billing information for your Rapchat subscription, follow these steps based on your device's operating system: iOS Users: Click Here...
Account & SubscriptionsI can't log in because I don't have access to the email I used to sign up?
If you can't log in because you don't have access to the account's email and would like us to update the email for your account, then you can follow these...
Account & SubscriptionsLost access to my account
If you can't access your account because you forgot your email or don't have access to the account's email then we can update the email for you. Open a new...
Account & SubscriptionsTrouble with Payment Method on Rapchat
Rapchat does not handle any payment data directly. Instead, payments and subscriptions are managed through your Apple ID or Google Play account. If you...
Account & SubscriptionsUnable to access my Gold subscription features
If you are having trouble accessing your Gold subscription features, please try the following troubleshooting steps: First check that your subscription is...
Account & SubscriptionsWhat do I get with Rapchat Gold & Platinum?
At Rapchat, we offer two incredible subscription tiers designed to elevate your music career: Gold and Platinum . Whether you're starting out or looking to...
Account & Subscriptions