Rapchat, Inc. ("Rapchat," "we," "us") runs the Rapchat websites and apps (the "Services"). This Policy explains what information we collect, how we use and share it, and the choices you have. By using the Services, you agree to this Policy. If you do not agree, please do not use the Services.

What We Collect

What we collect depends on how you use the Services. This section is also our notice at collection.

  • Account information: email, username, name, password or sign-in credential, age or date of birth, and a phone number if you add one. If you sign in with Apple, Google, or another provider, they may share details such as your name, email, and profile image.
  • Profile and content: your photo, bio, and other profile details, plus the songs, beats, recordings, videos, images, comments, and messages you create, upload, or send.
  • Activity: what you play, like, follow, share, search for, and create, and inferences we make from this, such as your interests.
  • Purchases and payouts: subscriptions, purchases, tokens, and payout details such as a PayPal or Venmo account. Payment companies handle your card details. We do not store full card numbers.
  • Device and usage data: IP address, device and app identifiers, device type, browser, operating system, language, approximate location from your IP address, referring source, logs, crash reports, and performance data.
  • Cookies and similar tools: cookies, local storage, SDKs, and pixels for sign-in, security, preferences, analytics, and ads.
  • Advertising identifiers: such as Google's advertising ID and, if you allow it on iOS, Apple's IDFA.
  • Device permissions: some features may ask for your camera, microphone, photos, contacts, location, or notifications. Your device asks first, and you can say no or change this in your device settings.
  • Support and surveys: what you tell us when you contact us, answer a survey, or join a challenge or contest.
  • Information from others: sign-in providers, app stores, payment and subscription companies, advertising and measurement partners, and other users, who may upload or mention content that identifies you.

We do not ask for sensitive information such as your health, religion, or sexual orientation. If you choose to share it on the Services, it may be displayed or shared the way you chose.

How We Use Information

  • Provide and secure accounts and the Services, and publish and share content the way you choose.
  • Process subscriptions, purchases, tokens, and payouts.
  • Recommend content and personalize features, paywalls, and messages.
  • Prevent spam, fraud, abuse, scraping, and violations of our Terms.
  • Fix problems, measure performance, do research, and develop and improve our products.
  • Send service messages, support replies, and, where permitted, marketing by email, push, and in-app message.
  • Market Rapchat, and show and measure ads, including on other sites and apps.
  • Comply with the law and protect our rights, users, and the public.

We may also create de-identified or aggregated information and use it for any lawful purpose.

If you are in the EEA, the UK, or Switzerland, we rely on one or more of these legal bases: performing our contract with you, our legitimate interests or those of others (such as keeping the Services safe, improving them, and marketing them), your consent, and our legal obligations.

What Other People Can See

Rapchat is a public community. Your name, username, and the profile details you add are public, except your date of birth and gender. Songs and other content you post can be public, including to people without an account. You can set a song to private in the app. Other users can copy or share what they can see.

People you message can see your messages. We may use any recording, video, or other content you post to promote Rapchat, our partners, or the Services, as our Terms describe.

Who We Share Information With

  • Service providers: companies that help with hosting, payments and subscriptions, push notifications and email, support, analytics, reliability, links, and advertising and measurement, such as Google, Meta, Apple, and Stripe.
  • AI providers: third-party AI providers such as OpenAI, for features like lyric help and audio feedback, for spam and safety checks, and for personalization and internal analysis. They may process text, recordings, messages, comments, and profile details you provide, along with information like your onboarding answers and subscription status.
  • Advertising and measurement partners: see the next section.
  • Business partners: partners for challenges, contests, distribution, and joint marketing, when you take part or ask us to. Their own policies may apply.
  • Our affiliates: related companies, in ways consistent with this Policy.
  • The public: aggregated statistics, such as what is popular in a city.
  • Legal and safety: when we believe it is needed to comply with the law or legal process, or to protect our rights, users, or the public.
  • Business transfers: in a merger, financing, acquisition, sale of assets, bankruptcy, or similar event, including during negotiations.

Ads And Your Privacy Choices

We show ads in the app and run ads to bring people to Rapchat. Paid plans may remove ads in the app. We and our advertising and measurement partners use information such as cookie and device identifiers, hashed contact details, IP address, device details, and activity like sign-ups and purchases to show and measure ads, limit repeated ads, and provide relevant advertising. Under California law this can be a "sale" or "sharing" even when no money changes hands. We do not sell personal information for money.

You have these choices:

  • Your Privacy Choices: turn on "Don't sell or share my personal information" on Your Privacy Choices on Rapchat.com or in the app's Settings. When you are signed in, your choice applies to your account on every device.
  • Global Privacy Control: Rapchat.com treats this browser signal as an opt-out, and saves it on your account when you are signed in.
  • iOS tracking: the app asks through Apple's tracking prompt. If you do not allow tracking, we do not access the IDFA. You can change this in your device settings.
  • Ad consent: where required, the app asks for your consent to personalized ads, and you can change it in Your Privacy Choices.
  • Website tools: visitors in California, the EEA, the UK, and Switzerland are asked before optional analytics and advertising tools run. Elsewhere these tools are on by default, and you can turn them off on Your Privacy Choices.

After you opt out, we stop sharing your personal information with advertising partners for cross-context behavioral advertising. Some measurement of purchases and ad performance may continue, and you may still see ads, though they may be less relevant.

How Long We Keep Information

We keep information for as long as we need it for the purposes in this Policy, including running the Services, keeping records, resolving disputes, preventing abuse, and meeting legal obligations.

You can delete your account in the app's Settings, or by emailing [email protected] if you cannot get into it. When you delete your account, we can restore it for 30 days if you ask. After 30 days, we remove your personal information and uploads, and may keep content in a form that no longer identifies you. We keep purchase and subscription records as required for accounting and tax, and a record of each privacy request and opt-out for 24 months. Copies in backups roll off on a schedule. Collaborations, shared versions, and content other users saved may remain.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or get a portable copy of your personal information; to object to or restrict certain processing; to withdraw consent; to opt out of targeted advertising, sale, sharing, or certain profiling; to limit certain uses of sensitive information; and to appeal our decision. If you are in the EEA, the UK, or Switzerland, you can also complain to your data protection authority. These rights have limits, and we may keep or use information where the law allows or requires it.

You can update much of your information in your account, and unsubscribe from marketing using the link in an email or your notification settings. For anything else, email [email protected] from the email on your account. We use that address to verify you, and authorized agents can also email us. We confirm requests within 10 business days and complete them within 45 days. To appeal, reply to our response. We will not discriminate against you for using these rights.

California Notice

We review this notice at least once every 12 months. In the last 12 months, we collected the information described in What We Collect, which under California law includes identifiers, commercial information, internet or network activity, approximate geolocation, audio and visual information, information you choose to share about your work or protected characteristics, and inferences. We collected it from the sources and for the purposes described in this Policy, and we keep it as described in How Long We Keep Information.

We disclosed these categories to service providers, AI providers, and the other recipients listed above. We may have sold or shared identifiers, internet or network activity, and commercial information with advertising and measurement partners, for advertising and measurement. California residents can opt out as described in Ads And Your Privacy Choices, and can use the rights in Your Rights.

Children And Teens

The Services are not for anyone under 13, or under the minimum age where they live, and we do not knowingly collect information from them. If we learn that a child under that age gave us information, we will take steps to delete it, which may include deleting the account. An app store may tell us your age range, and we use it to apply age limits and stop sharing your information for ads. Parents can contact [email protected].

If you tell us you are under 18, we do not share your information with advertising partners for targeted advertising, and ads in the app are not personalized.

International Transfers

Rapchat is based in the United States. Your information may be processed in the United States and other countries where we, our providers, or our users are, and their privacy laws may differ from yours. Where required, we use legally recognized safeguards for these transfers.

Security

We use administrative, technical, and physical safeguards to help protect your information. No service is completely secure, and we cannot guarantee security.

Changes

We may update this Policy. We will post the new version here, change the date at the top, and give more notice when the law requires it.

Contact Us

Email [email protected], or write to Rapchat, Inc., 426 Arden Rd., Columbus, Ohio 43214.