If you are unsatisfied with your Rapchat subscription and wish to request a refund, follow the steps below depending on who billed your purchase:

For purchases billed by Apple:

  1. Sign in at reportaproblem.apple.com with the Apple Account used for the purchase. Choose Request a refund, select the reason and Rapchat purchase, then submit. Apple decides approval; there is no guaranteed approval window. If you cannot find the charge or get stuck, see Apple's refund help or tell us what happened.

For purchases billed by Google Play:

  1. Contact Rapchat Support in the app, or reply in your existing support conversation. We can review the purchase and, when approved, issue the refund directly through Google Play. You do not need to cancel first or open another ticket.
  2. If we cannot locate the charge, we may ask for your Google Play order ID or a receipt showing the date and amount. Do not send passwords or full card details. We will check the purchase and confirm the outcome rather than promise approval in advance.

A refund and cancellation are separate. To stop future renewal, tell us or manage the subscription in Apple's subscription settings or Google Play Subscriptions. Canceling alone does not refund a past charge, and deleting the app does not cancel the subscription.

If you have questions, are unsure who billed you, or paid another way, please reach out to our support team.